Q: I don't know what size I am in your garments. How can I find out this information?

Our size chart can be found linked in the footer. If you are still unsure or have additional questions please email customerservice@jibrionline.com.

Q: How long will it take for my order to ship?

Orders take approximately 21 business days to be created, processed and ship.

Q: I need my order sooner than 21 days. What are my options?

We offer rush processing. With this option your order is created within 3 business days and ship on the 4th business day. There is an additional $75.00 fee per garment for this option.

Q: How will I know when my order ships?

When your order ships you will receive a email containing your tracking number.

Q: Can I change or cancel my order?

You can call 678-534-7655 immediately after placing your order, and we'll do everything we can to accommodate your request. Once orders have been processed, no changes can be made. Orders must be cancelled within 24 hours.

Q: I would like an item in a color/print I don't see listed. Is it possible to request this ?

Please email us at customerservice@jibrionline.com

Q: I have a custom dress idea, can JIBRI create it for me?

Please email us at customerservice@jibrionline.com

Q: Where is your store located?

Our showroom is located at 1775 Wilwat Dr. Suite C Norcross, Ga 30093. We are open by appointment only. Please email us at customerservice@jibrionline.com to schedule an appointment.

Q: What are my payment options?

We currently accept Visa, MasterCard and American Express

Q: I would like to model for JIBRI. How do I contact you?

We are not currently taking model submissions. However, we do occasionally post model calls for projects on Instagram and Facebook. Be sure to follow us!

Q: Do you offer a wholesale program?

Yes, please email wholesale@jibrionline.com for wholesale information.

Q: What is the return policy?

As all of our pieces are handmade to order, we do not offer refunds. If for any reason you are not satisfied with your purchase, please return it to us within 7 days of delivery for exchange or store credit only. All returns must be postmarked within 7 business days of receipt. Item must not be worn or altered. Custom orders are final. Samples are as is. Sample purchases are final sale. All  items purchased on sale/discount are final sale. All bridal & evening wear pieces are final sale.